Frequently Asked Questions

Yes — every single piece we sell is guaranteed solid 14K gold. We never sell gold-plated, gold-filled, or vermeil jewelry. When you buy from Europa Jewelers, you get the real thing.

We source directly from manufacturers and skilled artisans in Europe and around the world, cutting out the middlemen. Combined with our low-overhead location in the LA Jewelry District, we pass factory-direct savings of up to 70% below standard retail directly to you.

Yes! Every order ships free via USPS Priority Mail within the United States. Your jewelry arrives in 2-3 business days, and every order ships within 24 hours of purchase.

We offer a no-hassle 30-day return policy. If you’re not completely satisfied with your purchase, simply contact us within 30 days and we’ll arrange a return. Items must be in their original condition.

Yes! Every purchase includes a complimentary leatherette jewelry box — perfect for gifting or safe storage.

For chains, we recommend measuring a chain you currently wear or using a string around your neck to determine your preferred length. For rings, visit any local jeweler for a free sizing, or order a ring sizer online. For bracelets, measure your wrist and add about 0.5-1 inch for a comfortable fit. If you’re unsure, contact us via WhatsApp and we’ll help you find the right size.

Many of our ID bracelets and select pendants are engravable. Engraving options and pricing are listed on applicable product pages. Contact us for custom engraving requests.

Absolutely! Many of our customers prefer to order directly through WhatsApp. You can reach us at (213) 522-9301 to ask questions, place orders, or request custom pieces.

We accept Visa, Mastercard, American Express, Discover, PayPal, and Shop Pay. All transactions are secure and encrypted.

Our pricing already reflects wholesale-level factory-direct pricing. For bulk orders or special wholesale inquiries, please contact us directly via email or WhatsApp.

Many of our pieces are crafted by skilled artisans in Italy, and we also source from trusted manufacturers across Europe and beyond. The origin is listed on each product page where available.

Yes! We’re located at 607 S. Hill Street in the heart of the LA Jewelry District in Downtown Los Angeles. Contact us to schedule a visit.